Can I still return items if they are worn, damaged, or have the tags removed?
- You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
- The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
- Items with non-returnable marks and free gifts cannot be returned.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don't include non-Aresangel items by accident in your return package. We will not be responsible for sending back those items to you.
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your AresangelWallet or the original payment account, as per your request.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.